You are viewing a preview of this job. Log in or register to view more details about this job.

Entry-Level IT Support Specialist

BIMTM
Email

Company Overview: 

BIM Technology Management (BIMTM) has spent years building an all-star team of BIM (Building Information Modeling) professionals to drive innovation across the Architecture, Engineering, and Construction industry. Our mission is to empower contractors, engineers, and designers through seamless technology and advanced BIM workflows. As we grow, we’re seeking a proactive and tech-savvy Entry-Level IT Support Specialist to join our remote team and help ensure our systems run smoothly—so our experts can focus on building the future.

Job Summary:

As an Entry-Level IT Support Specialist, you’ll play a critical role in supporting the tech backbone of our team. You’ll be the go-to for handling internal IT ticket requests, helping set up and troubleshoot hardware and software for team members, and supporting day-to-day issues with Autodesk and other BIM software. This is an ideal role for someone recently out of school who is eager to learn, grow, and get hands-on experience with real-world IT in a tech-forward construction environment.

Responsibilities: 

  • Respond to and manage internal IT ticket requests, providing timely support to team members across all departments.
  • Set up, configure, and ship hardware for new hires (laptops, monitors, accessories, etc.).
  • Troubleshoot issues related to Revit, Navisworks, and other Autodesk products commonly used by our project teams.
  • Assist with software installations, updates, and license management for BIM and productivity tools.
  • Document troubleshooting steps and resolutions for common issues to build out internal knowledge resources.
  • Escalate more complex technical problems to senior team members or outside support when needed.
  • Maintain accurate records of assets, configurations, equipment on hand and user setups.
  • Assist in improving internal IT processes and workflows to streamline support and setup.
  • Support remote employees by ensuring their technology needs are met and maintained.
  • Stay up to date with evolving software updates, patches, and known issues—particularly within the Autodesk ecosystem.

Qualifications: 

  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Strong foundational knowledge of hardware and operating system setup (Windows/Mac).
  • Excellent troubleshooting and communication skills—clear, patient, and team-oriented.
  • Experience with Microsoft 365, Teams, and basic networking concepts.
  • Familiarity with Revit, Navisworks, or other Autodesk software is a major plus.
  • Ability to manage time independently and prioritize support tickets based on urgency and impact.
  • Detail-oriented, organized, and eager to learn.
  • Bonus: Previous experience working with construction, architecture, or engineering teams.

Join our Team: 

As a valued part of the BIMTM team, you'll help keep our growing team running smoothly—resolving tech issues, enabling productivity, and learning alongside some of the best in the BIM industry. We offer a remote-first environment, opportunities for growth, and a collaborative team culture. If you’re looking to launch your IT career in a company that blends construction and cutting-edge tech, we encourage you to apply.