Customer Support Associate
At WK Solutions, our goal is to drive customer and client satisfaction. We are one of Charleston's most well-renowned consulting, communications, and customer acquisition firms. We are looking for an entry-level Customer Support Associate to join our team. The Customer Support Associate will help drive customer retention & sales revenue through our clients' solutions, customer satisfaction, and brand loyalty.
Our Customer Support Associate team is defined by its quality of work, incredible drive, and relentless solution-oriented mindset. Establishing a strong core team or Customer Support Associate, combined with our training, will fuel an environment of lifelong learning by fostering the human connection we strive for with our customers.
Responsibilities of our Customer Support Associate:
- Build and maintain strategic relationships with customers by meeting with them directly to discuss their contracts, promotions, and service upgrades, which will lead to long-term partnerships and customer loyalty
- Articulate product and service offerings to each inquiring customer, and upsell when needed for new enrollments to assist the sales team in reaching daily/weekly sales goals
- Utilize negotiating skills to close out sales and finalize contracts when necessary
- Provide informative and cohesive feedback on customer questions in a professional manner
- Our Customer Support Associates help ensure the delivery of products and services to every customer by being a support resource along the way throughout the sales process
- Educate yourself and become an expert in market research, territory management, sales tactics, and product knowledge
- Work cohesively with multiple departments, including upper management, compliance, quality control, and other Customer Support Associates
Character Traits for Our Next Customer Support Associate:
- Exemplary organization skills
- Proactive in nature and works well in a fast-paced environment
- Exceptional listening skills and incredible communication skills
- Professional, yet empathetic in nature
- Someone who is excited about a customer-service environment
- A strong ability to creatively solve problems in a timely manner
Education and Prior Experience We are looking for a Customer Support Associate:
- An Associate's Degree in Business or Communications is highly recommended but not requiredÂ
- 1-2 years of experience in a customer service, sales, hospitality, business, or client-facing role is required
- Experience utilizing exceptional relationship management skills