Customer Service Representative
Are you ready to make a real impact in the financial services industry? We're hiring Customer Support Representatives for a leading financial technology company that's revolutionizing how everyday people invest. We need passionate, tech-savvy professionals to help this growing customer base succeed.
What You'll Do
Be the Voice of Our Customers You'll be the first point of contact for thousands of investors, providing exceptional support across multiple channels—phone, email, and social media. Your role is to resolve customer concerns efficiently while maintaining the highest standards of service and compliance. You'll handle high volumes of communications, screen customer applications, and consistently exceed satisfaction targets.
Support Financial Empowerment Help customers navigate complex investment tools with confidence and clarity. You'll provide compliant guidance on stocks, ETFs, options, and cryptocurrency while ensuring all interactions meet SEC and FINRA regulations. Your knowledge and empathy will help customers feel supported in their financial journey.
Drive Continuous Improvement You won't just answer questions—you'll be a voice for our customers within the organization. Share insights from customer interactions with internal teams, collaborate with peers to optimize support workflows, and contribute to making our platform even better.
What We're Looking For
Essential Experience & Skills
- Minimum 1-2 years of customer service experience with a proven track record of resolving customer issues
- Strong data entry capabilities
- Excellent written and verbal communication skills with meticulous attention to detail
- Tech-savvy mindset with comfort navigating digital platforms and tools
- Strong problem-solving abilities and resourcefulness
- High emotional intelligence with genuine empathy for customer needs
Who You Are
- Customer-focused with a results-driven mentality
- Resilient and adaptable, thriving in fast-paced environments
- Self-motivated with excellent time management and prioritization skills
- A collaborative team player eager to learn and grow
- Passionate about financial literacy and building meaningful customer relationships
Position Details
- Full-time position with availability Monday through Sunday
- Hours: 5:00 AM to 2:00 AM PST (flexible scheduling within this window)
- Standard criminal background check and Federal LiveScan fingerprinting required
Nice to Have
- Bachelor's degree
- Previous call center experience
- Banking or finance industry background (including internships)
Why Join Us?
You'll be part of a team transforming how millions of people access financial markets. This is more than a support role—it's an opportunity to empower a new generation of investors while growing your career in a dynamic, mission-driven organization.
TELUS Values
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We passionately put our customers and communities first
- We embrace changes and innovate courageously
- We grow together through spirited teamwork
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Ready to make a difference? Apply today.
This role offers the chance to develop valuable skills in customer service, financial services, and digital communication while supporting a company that's genuinely changing the financial services industry.