Security Supervisor

Position Overview

The Seattle Aquarium, a leading marine conservation organization, is seeking a Security Supervisor to lead a team of Security Officers in protecting Aquarium property, employees, and guests. This position directly supervises a small group of Security Officers, providing day-to-day support, coaching, counsel, and performance feedback while helping ensure a safe and secure environment across the Aquarium.

The Security Supervisor serves as the primary point of contact for escalated and emergency situations that occur during their shift and works closely with the Security Manager on training, oversight, and incident response. Additional responsibilities include completing timecards for assigned staff, reinforcing Seattle Aquarium safety and security policies, and supporting consistent security operations and procedures across the team.

Essential Functions: 

• Supervises a small team of security staff to provide 24-hour security coverage across Aquarium operations.; maintain shift rotation and schedules to ensure consistent coverage. 
• Supervises security team staff through training, onboarding, performance, and coaching support. Ensure direct reports are well trained, high performing and aligned with the Aquarium’s S.A.L.I.S.H. and D.E.I. values model and be accountable to staff. 
• Review and approve timecards. 
• Is familiar with all aspects of the access control system. 
• Coordinate monthly check-ins with assigned staff. 
• Coordinate break schedules and shift rotations; provide direction to other security officers; bring forward personnel issues as appropriate. 
•  Act as back-up when the Security Manager is not available. 
• Oversee, review and draft records and documentation of reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. 
• Interact with staff, volunteers, and guests daily with the goal of delivering excellent customer service to all audiences. 
• Respond to difficult interactions with guests and members of the public with an eye for de-escalation. 
• Respond to medical emergencies by administering basic first aid, or by obtaining assistance from paramedics. 
• Run missing child procedures in accordance with Seattle Aquarium policy. 
• Assist with deliveries and shipping. 
• Take the lead for the security team in emergency situations. 
• Consult with the Seattle Police Department in the event of 911 calls. 
• Respond promptly to alarms. 
• Provide quick, confident responses to all radio calls related to security. 
• Frequent patrols of both indoor and outdoor areas of the Aquarium campus, including the Market Square office across the street. Be vigilant towards facilities related problems. 
• Interact with members of the unhoused community with compassion and respect while enforcing Aquarium policies. 
• Assist in developing and delivering trainings to security staff; train new security staff and ensure proper implementation of Aquarium security policies. 
• Work with Security Manager to find coverage when there are call outs or other last-minute schedule adjustments. 
•  Perform other duties as assigned as appropriate for the level and scope of the role. 

Knowledge, Skills, and Abilities: The skills and abilities listed below may be demonstrated through a combination of relevant cultural and community programs, jobs, internships, volunteer experience, and/or formal or informal education. If you meet some of the requirements and you are passionate about our mission and our ocean, we encourage you to apply and look forward to learning more about you.

• Able to model strong customer service skills and always maintain an open friendly demeanor. 
• Ability to act in emergency situations, calmly and efficiently. 
• Collaboration is essential, must be able to work effectively with all levels from CEO to front line staff, volunteers, visitors, contractors, etc. 
• Comprehensive knowledge of security industry best practices 
• Effective interpersonal, verbal/written communication, presentation and report writing skills required. Multilingual and multicultural communication skills and experience are preferred. 
• Ability to effectively use computers. Must manage web-based administration platforms and proficiently use Microsoft Office tools (Word, Excel, PowerPoint, etc.) 
• Ability to maintain accurate records. 
• Ability to utilize video management software. 
• Demonstrates an understanding of the Aquarium’s Mission and Values, including Regenerative and Equity work. 

Experience, education and certifications: We will consider various combinations of relevant experience and education in order to meet minimum requirements.

• 2 years' experience in security
• Prior customer service experience preferred.
• Shift Lead experience or other equivalent experience that meets our leadership expectations: 
  • Lead by example: Model the way for others 
  • Mission/Vision Alignment: Connect our teams to the mission and our impact 
  • Accountability: Ensure our teams’ (and the organization’s) success 
  • Communication: Sharing information purposefully and frequently 
  • Inclusion and accessibility: Foster and nurture a trusting, inclusive, equitable workplace

Working Conditions: 

• Work Is conducted on the Aquarium floor; must be able to move between buildings in our campus environment 
• Work In various environments such as cold or rain. 
• Occasionally lift or carry up to 40 pounds (for example stanchions, barriers and other equipment) 
• Ability to move and also stay in place for extended periods of time 
• Working with the public, sometimes with heavy crowds