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Housekeeping Coordinator - HPCR

Join the team at Hersheypark Camping Resort, campground located a few miles down the road from Hersheypark amusement park that features log and deluxe cabins, tent sites, and partial and full-hookup sites.

The Housekeeping Coordinator is responsible for ensuring that all cleaning performed by the housekeeping department in the cabins, bathhouses, public, and outdoor areas meets the expected standards of cleanliness and consistency of the Hersheypark Camping Resort.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties:

  • Inspect all cabins, bathhouses, laundry rooms, offices, game room, registration area, and other public areas for cleanliness and maintenance challenges, including interiors, exteriors, fire pits, deck/patios, picnic tables, and grounds.
  • Assist in maintaining a regularly scheduled cleaning program including floor care, deep cleaning of cabins and bathhouses, etc.
  • Minimal maintenance work is necessary and includes, but is not limited to, replacing light bulbs and smoke detector batteries, plunging toilets, etc.
  • Assist housekeeping staff to ensure all cabins are ready for the assigned check-in time. Conduct pre-shift meetings with housekeeping and maintenance employees to motivate and follow up on any challenges from the day prior.
  • Use the property management system and other departmental software to assign cabins, print reports, assign daily tasks, log maintenance and housekeeping needs, and answer/respond to company emails.
  • Assist manager in the hiring and recruitment of new staff and with overseeing approximately 20 team members in the housekeeping department.
  • Monitor, direct, and develop team member performance, provide supervision and professional development, provide training, conduct evaluations, deliver coaching opportunities, recognize, and reward staff. 
  • Maintain daily record keeping of assignments, staff, and guest opportunities. Handle guest requests, inquiries, concerns, and complaints in a professional and timely manner, seeking resolutions to ensure guest satisfaction.
  • Complete housekeeping inventories and requisition supplies based on the monthly budget. Check-in supply orders accurately and in a timely fashion.
  • Communicate effectively with management, team members, and other stakeholders to provide updates on housekeeping activities, challenges, and achievements.
  • Oversee the Lost and Found Program and assist the manager with creating punch lists, maintenance work orders, and overseeing renovation projects as needed.
  • Perform other duties as assigned by management.


  • 18 years of age or older
  • Must have a valid Driver’s License
  • Minimum 1 year of related experience
  • Minimum 1 year of supervisory experience
  • Industry Experience - Hospitality/Tourism or Housekeeping
  • Post-Employment - Within three months of employment, applicants must attend and pass the Jeff Ellis & Associates, Inc. Lifeguard Program. This is paid for by Hersheypark Camping Resort
  • Post-Employment - Within two months of employment, applicants must attend and pass the CPR/First Aid/AED certification. This is paid for by Hersheypark Camping Resort
  • This position is designated as Safety Sensitive and requires successful completion and passing of a pre-employment drug test.

Knowledge, Skills, and Abilities:

  • Must have basic knowledge of housekeeping operations in a hotel or resort atmosphere.
  • Demonstrate leadership skills, excellent customer service skills, and a passion for housekeeping, maintenance, and grounds upkeep.
  • Proven leadership skills, including but not limited to ability to direct, delegate, coach, train, counsel, and motivate employees.
  • Proper use of cleaning agents, chemicals, and equipment including propane and propane tanks, pool chemicals, cleaning chemicals, and gasoline.
  • Excellent communication and interpersonal skills with the ability to interact effectively with guests, staff, and business partners.
  • Knowledge of safety regulations and emergency procedures.
  • Ability to problem-solve, multitask, and prioritize tasks effectively.
  • Must be proficient with computers and computer software, including but not limited to Microsoft Word, Excel, Google Suite, property management system, email, payroll, and procurement software.
  • Must have experience in office and professional procedures, ordering, expenses, labor, payroll, budget analysis, inventories, securing bids, and working contractors and vendors.
  • Knowledge and ability to ensure compliance with department and HE&R operational policies and procedures as well as corporate risk management standards (MSDS, HazCom, OSHA, etc.) relating to the department.

Job Demands:

  • This position requires the ability to be on call and to work a variety of shifts, including but not limited to: daytime, evening, weekdays, weekends, and holidays.
  • Physical requirements require mobility and good physical condition. Must be able to walk, stand, bend, stoop, lift, carry, sit, climb ladders, and work in confined spaces.
  • Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather. Work is almost exclusively outdoors.
  • Must be able to lift, pull, push, and operate a maximum of 75 lbs.
  • Exposure to basic cleaning chemicals.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer