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Guest Relations Associate

About Us:

CHC Vacation Rentals is a well-established and rapidly growing short-term rental management company located in downtown Charleston. We proudly own and operate over 60 licensed and legal short-term rental units, advertising across multiple channels. Visit our property portfolio at:

Job Overview:

We are seeking a hardworking, detail-oriented, and guest-focused individual to join our team as a full-time Guest Relations Associate. In this role, you will ensure a seamless and enjoyable experience for our guests from pre-arrival to post-departure.


  • Lead efficient daily operations, ensuring a smooth guest experience.
  • Provide 5-star service at all times, addressing guest needs promptly and professionally.
  • Manage arrival and departure procedures to ensure compliance and guest satisfaction.
  • Communicate with guests before their arrival to confirm details and answer questions.
  • Respond to inquiries from future, prospective, and current guests.
  • Maintain daily communication with current guests to address their needs.
  • Record and resolve guest feedback, complaints, and negative reviews.
  • Ensure adequate supplies and equipment are available in each unit.
  • Update property listings and prepare reports as needed.


  • Previous experience in hospitality or a customer-facing role preferred.
  • Degree in Hospitality, Business, or a related field is a plus but not required.
  • Proficiency in using computer and mobile booking software.
  • Strong communication and customer service skills.
  • Problem-solving aptitude and a proactive mindset.
  • Meticulous attention to detail and ability to work accurately and efficiently.
  • Ability to lift up to 30 pounds.
  • Flexibility to work various shifts, including some weekends and holidays.
  • Valid driver’s license.
  • Professional, friendly, and courteous demeanor.
  • Ability to work well in a team setting and maintain a positive team dynamic.


  • Health Insurance
  • Paid Time Off


  • Monday to Friday
  • Rotating weekends
  • Occasional Holidays


  • Customer Service
  • Hospitality

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