Help Desk Technician - Support Services

Summary of Job Duties:

The Help Desk Technician is responsible for providing assistance and support related to campus technologies, including but not limited to computer systems, hardware, software, and mobile devices. This position responds to requests, runs diagnostics, actively troubleshoots, isolates problem(s), and determines and implements solution. If beyond scope, recognizes when to escalate to next tier of support.

Primary responsibilities include providing primary technical assistance and support for incoming requests and issues related to computer systems, software, and hardware, asking questions to determine nature of problem, responding to users seeking help either in person, over the phone, via email or chat, and other duties as assigned.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Qualifications:

Minimum Qualifications:

The formal education equivalent of an associate’s degree in computer science, mathematics, or a related field; plus at least one year of experience in computer support.

OR

Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military or industrial setting, plus at least one year of experience in computer support

Preferred Qualifications:

Bachelor's degree in computer science, information technology, or a related field

At least one year of experience in general help-desk/computer tech support

Experience in Windows and Macintosh environments

Knowledge, Skills & Abilities:

Familiarity/knowledge with various software, devices, and basic campus technologies

Customer service skills

Excellent communication skills

Ability to troubleshoot problems

Additional Information:

Salary Information:

Commensurate with Education and Experience

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

Julia Menke, HR Partner, jmenke@uark.edu

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.