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Driver License Examiner

NC Department of Transportation
Email

How to Apply

You MUST apply at https://tinyurl.com/3xnju6p3 by December 23.

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Salary: $31,200 - $50,298

The Challenge​​​​​​​

Be a part of the State you love!  Join the Asheville Driver License Office team and make a difference.

 

In this role, you will:

  • Be the face of DMV and help us reduce our wait times while improving customer service in a high volume environment.
  • Administer driving eligibility tests.
  • Evaluate customers applying for classified Driver Licenses, Commercial Driver Licenses, Learner's permits, and ID cards.
  • Confirm customer's knowledge of NC Motor Vehicle laws, identification of road signs, checking vision and observe/evaluate driving skills by riding with customers in their personal vehicle on a road test in all types of weather.
  • Serve as a public advisor identifying possible health concerns with drivers.
  • Advise customers of other available service programs.
  • Help us reduce wait times and deliver excellent customer service.
  • Ensure customer and court-ordered data is entered accurately into our reporting system.

 

What You Bring

  • Experience explaining policy, procedures, and/or laws to customers or the public.
  • Excellent customer service skills with diverse customers.
  • Friendly, enthusiastic, and enjoy serving customers.
  • Computer skills using Microsoft Office.
  • Skills to enter data into our online databases and be a quick learner of our systems.
  • Good decision making skills to evaluate information, research, report and make determinations for action.
  • A collaborative team player skilled at working out solutions.
  • Good typing skills and experience writing communications.
  • A Driver's License with no more than 5 active points and no suspensions/revocations within last 10 years in any state.
  • Experience with cash collection and disbursement is helpful.
  • Flexibility to travel during the day and overnight on short notice.
  • Ability to attend, complete, and pass a certification training requiring overnight stay Monday-Friday for 4 - 7 weeks.

 

Notes

  • We will conduct a background check with an associated fee.
  • A typing test may be administered at your interview.

 

Education & Experience

  • High School/GED diploma, and
  • 2+ years of clerical, administrative, or paraprofessional experience solving customer issues involving interviewing and explaining detailed information; or
  • An equivalent combination of training and experience.

 

Questions?

Call me: Sharon Ashe at 919-615-7231.

 

Connect me to NCDOT Careers: https://www.linkedin.com/in/ncdot-careers

 

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