Membership Manager

Rensselaer County Regional Chamber of Commerce

Job Title

Membership Manager

Position Type

Full-Time Exempt

Job Description

Rensselaer County Regional Chamber of Commerce Membership Manager

About the Position:

The Rensselaer County Regional Chamber of Commerce is looking for a Membership Manager. This position will work under the supervision of the Director of Operations, Programs, and Events as well as the President/CEO. The Membership Manager will play a vital role in soliciting membership for the Chamber by generating leads, developing prospects and relationships to close sales and convert prospects into new Chamber members. As well as service existing members by ensuring they are benefiting from their membership and selling additional products and services. This position requires a motivated individual with strong communication skills, sales experience, and the ability to grow and maintain relationships. The annual salary range for this position is $48,000.00 - $52,000.00 with opportunities for annual bonuses if sales objectives are met.

Key Responsibilities & Core Duties:

     Sales:

• Generate prospects for new members via online communications, travel, and/or event attendance.
• Develop an ongoing list of prospects and maintain records for prospective/new Chamber members.
• Set appointments, make presentations, and "close" the sale to meet monthly and annual goals.
• Develop strategy to achieve annual new &renewal membership goals including retention visits for new and existing members.
• Contact prospective members to explain benefits, cost of membership, events, etc.
• Respond to membership calls regarding dues, inserts, labels, etc.
• Inform and sell mailing labels/disks, energy program, banner ads, & other benefits to achieve yearly goals.

     Clerical:

• Craft reports on membership progress throughout the year.
• Participate in the Chamber budget process.
• Generate sales letters & materials as needed.
• Update records and materials for sales.
• Coordinate and assist with the development of sales and marketing collateral.
• Maintain files for annual update of new member application
• Review and assist with the preparation of monthly membership report.

     Public Engagement:

• Perform as a representative of the Chamber and its interests.
• Encourage members and prospects to attend Chamber events.
• Lead and assist the Ambassador volunteer committee to contact existing members to update records and assist with retention goals.
• Staff liaison to the Membership committee.
• Contact members to collect past due payments and convince them to renew and/or to determine the reason they do not wish to renew.
• Attend Chamber functions and activities, including breakfasts, mixers, dinners, etc.
• Public speaking at select Chamber events.
• Interact with and assist elected officials in their interactions with the Chamber.
• Coordinate with businesses to craft Ribbon Cutting Ceremonies.
• Management of member complaints and grievances.

     Miscellaneous:

• Assist with the development of new products and services.
• Liaison with the Energy Alliance, MagnetWorks, Endorphin Digital Marketing, and other Chamber partners as assigned.
• Responsible for Chamber-issued cell phone.
• Other duties as assigned.

Note: The duties and responsibilities described are not a comprehensive list, and this job might have other duties as assigned, necessary for the efficient functioning of the department and company. The company reserves the right to modify this job description, as needed.

Qualifications:

• Minimum: 2-year degree or equivalent experience in a 4-year degree track in marketing, sales, business, political science, communications, or related major.
• Preferred: Bachelor’s degree in marketing, sales, business, political science, communications, or related major.
• 4 years of experience in marketing, sales, business, political science, communications or related position can substitute in place of degree completion.
• Must be self-motivated with strong interpersonal skills.
• Ability to work as part of a small team in an efficient and effective manner.
• Ability to work independently, manage multiple tasks, and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.
• Excellent organizational skills.
• Proficiency in Microsoft Suite
• Must have daily access to a vehicle.
• Must have flexibility for occasional after-hours and weekends.

Preferred Skills:

• HubSpot Sales Certification is a plus.
• Previous Chamber or related organization experience is a plus.
• Previous work in community relations is a plus.

 About the Rensselaer County Regional Chamber of Commerce:

“Big Enough to Serve, Small Enough Care”

The Chamber is dedicated to creating worthwhile experiences for its members. Between events, initiatives, and community involvement, we work hard to create value for our membership. We pride ourselves in being a part of the Rensselaer County Regional business community, and as our region continues to grow exponentially, our goal is to grow and develop with the changing landscape of the business community.