Student Worker - Summer IT Worker

Position Overview: 

We are seeking a proactive and technically inclined IT Student Worker to join our IT Helpdesk team. The chosen candidates will play a pivotal role in providing comprehensive technical support to faculty, staff, and students. This role requires effective communication, strong problem-solving skills, and a keen interest in customer service. The position offers valuable learning opportunities in a dynamic IT environment.

Duties and Responsibilities:

Provide responsive technical support via various channels including phone, email, ticketing system, and in-person interactions.

Effectively communicate technical solutions both in written and verbal form, ensuring clarity and ease of understanding.

Uphold a student-centered approach, consistently delivering exceptional customer service.

Collaborate with team members to ensure efficient operations and seamless user experience.

Identify, research, and resolve technical issues while adhering to department standards.

Document, track, and assign support requests, maintaining accurate records for reference.

Escalate complex issues to appropriate personnel and facilitate follow-up until resolution.

Conduct initial troubleshooting for IT concerns such as A/V problems in classrooms, end-user support for system settings, WiFi connectivity, login and password issues, printer troubleshooting, and basic support for personal devices.

Assist with iPad-related tasks including basic troubleshooting, processing returns, and supporting AppleCare-related repairs.

Offer guidance on data backup procedures and assist users with data backup.

Provide basic support for personal devices like phones (iOS and Android) and gaming devices.

Aid in the movement and relocation of IT equipment as required.

Conduct miscellaneous tasks to contribute to the overall efficiency of the IT Helpdesk operations.

Organize and label equipment, contributing to inventory management.

Preferred Qualifications:

Must be a Hastings College student

Open to any full time student in any major

Interest in technology and eagerness to learn.

Strong customer service skills, with a focus on user satisfaction.

Effective problem-solving skills to analyze and resolve technical issues.

Basic understanding of operating systems, software applications, hardware components, networking, and communication principles.

Ability to communicate technical information clearly to users of varying technical backgrounds.

Capacity to work collaboratively in a diverse community.

Flexibility to adapt and learn new technologies.

Application Instructions: 

To apply, please submit your resume and a cover letter outlining your interest in the position, relevant qualifications, and any prior customer service or technical experience. This position averages 32 hours per week.